IT Infrastructures are pivotal to the success of every business. They are relied upon to power mission critical applications, enable communications, and facilitate the distribution and storage of critical data throughout the enterprise.
We know that when a problem with your IT Infrastructure occurs, nothing is more frustrating than having to deal with someone who does not understand your problem, or who does not have the relevant information on hand to resolve the issue – especially in an emergency situation.
That’s why we have built a service organisation that provides immediate access to the knowledge and expertise you need for rapid and accurate resolution of service issues, regardless of scope or severity.
All businesses have unique IT support requirements and hence we offer a complete portfolio of flexible and responsive support services to ensure the continued availability of our clients’ critical IT systems. Although tailored to the individual needs of each client, our services are all founded on our Dedicated / Managed Service Approach and draw upon the expertise and resources of our entire service organisation:
All businesses have unique IT support requirements, so Moditech offers a complete portfolio of flexible and responsive support services to ensure the continued availability of our clients’ critical IT systems. Although tailored to the individual needs of each client, our services are all founded on Moditech’s Dedicated / Managed Service Approach and draw upon the expertise and resources of our entire service organisation:
We provide unlimited support over the phone or via email. Our Help Desk service provides an instant response from highly trained support professionals whose priority is to deliver quality, timely and professional service. We have incident management resources in Canada, allowing us to combine multi-skilled technical support specialists into a single team that provides true 24×7 support.
24x7 System Monitoring
We utilize best-of-breed technologies to proactively monitor the integrity, stability and availability of our clients’ critical IT systems. Our monitoring system produces a variety of alerts whenever a problem occurs, allowing proactive problem resolution – many issues can be resolved remotely without the client being aware. You get peace of mind from knowing we are constantly monitoring your critical systems, 24×7.
Remote Problem Analysis and Resolution
Our engineers are able to analyse and resolve over 90% of client issues remotely, ensuring continuity of service, increasing productivity, and reducing the need for costly on-site visits.
On-Site Support and Emergency Response
To ensure the ongoing reliability of client systems our engineers conduct regular scheduled visits to client offices and datacenters, carrying out routine maintenance and upgrading systems. Our engineers also work on-site to resolve critical issues that cannot be resolved remotely.
High Availability Internet Connectivity
We rely on multiple tier one internet service providers to maintain the highest possible levels of availability and performance, guaranteeing uninterrupted connectivity service for our internal support infrastructure and our clients’ systems and enabling us to provide highly reliable and cost-effective 24×7 support.
To complement our IT management and support services, we offer a broad range of technology and integration consulting services, helping clients to develop optimal IT Infrastructures to support their businesses.
We undertake development of customized software on .net platform. Our team of highly skilled and experienced developers specialise in developing feature-rich and mission-critical client/server and web based applications. The core team has rich domain exposure including Retail, Manufacturing, Engineering, Financial Services, IT/ITeS, Insurance and Healthcare. We work with each client on a personal level, through which they receive top of the line results and superior services. Some of the services offered are:
- Offshore Software Development
- Application Development
- Database designing
- Application Fine tuning
- Legacy code maintenance
- Web Designing